Dollar Financial UK

Dollar Financial UK

Dollar Financial UK, Britain’s second largest consumer lender whose brands include The Money Shop and the high-end pawnbrokers Suttons & Robertsons, provides short term loans, pawnbroking and gold buying services to consumers via a network of over 250 stores across the UK.

Contract Overview

Dollar UK had previously managed its substantial portfolio of stores and office buildings internally, however following a strategic review of their global property management services the company decided to appoint Incentive FM as their outsourcing partner of choice, enabling Dollar Financial UK to concentrate on its core business of providing consumer finance whilst benefiting from an enhanced service and improved efficiencies through self-delivery and procurement leverage.

Securing a significant three-year contract with Dollar Financial UK, Incentive FM is proud to be providing a full range of facilities management, security and maintenance services across Dollar Financial UK’s corporate offices and high street stores.

The Scenario

Incentive FM’s remit comprises of property and estate management, building maintenance and security services covering in excess of 250 branches of The Money Shop and Suttons & Robertsons, as well as two corporate offices in Nottingham and a further office premises in Bicester. Incentive FM also provides dedicated reception services at the three office sites.

The Solution

Having a clear understanding of a client’s objectives and vision is imperative to ensuring a successful and trusted partnership – the Incentive Goal!  As such, Incentive FM invested a significant amount of time, working with key members of the Dollar Financial UK team to fully appreciate the business drivers, challenges and overall strategy in order to devise an outsourcing solution that would meet all the business needs.

Since the start of the contract in August 2016, Incentive and Dollar have worked in partnership to ensure perfect alignment of the FM strategy with the strategic aims of the business. The need to reduce costs and retain high service standards are crucial in the money lending world. The partnership approach utilises an open book commercial framework which allows us to satisfy Dollar’s needs during these challenging times.

Since taking over the contract Incentive has:

  • Achieved savings of 40% in year one alone.
  • Ensured full compliance across all stores and offices
  • Established the benchmark ‘blueprint’ for all stores to be measured against, both from a customer perspective as well as an operational one
  • Introduced Building Health Checks on all branches and corporate offices
  • Developed an asset register and a PPM schedule for all sites; reducing and in some cases eliminating costly reactive works
  • Consistently maintained 99% KPI results

Continually innovated, applied best practice and implemented industry standards as they evolve and progress

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