Incentive Tec, the leading building services company within the Incentive FM Group, is celebrating after landing a new two-year contract with Ealing Broadway Shopping Centre. The specialist facilities services provider will continue in its crucial role for the major West London shopping destination, which it has undergone for four years.
Incentive Tec has played a pivotal role within Ealing Broadway during lockdown to ensure that the key medical and HMRC units within the centre have been serviced for clients and members of the public to access.
Over the years, Incentive Tec has also delivered M&E services to Ealing Broadway, and in recent months been instrumental in overseeing the repatriation of staff to the centre, while also taking steps forward to ensure the mechanical electrical operations are in optimal condition.
Ealing Broadway is currently home to over 80 including two pharmacies and a HMRC office providing key services to West London communities.
Chris Windass, Managing Director at Incentive Tec, said:
“All through lockdown we’ve had a three man team on site, two engineers and one apprentice, to make sure that the key services within Ealing Broadway were operational. The new contract is testament to the hard work done on the ground by our team.
The relationship between Incentive Tec and Ealing Broadway has become solid over the last four years, and it’s great to know we’ll be working together for another three years at least. We took full advantage of the reduced footfall in the centre and carried out planned services and updates for the critical customers accessing medicine and vital government services. When the centre was fully reopened, we had a big repatriation push so everything was up and running.”
Incentive Tec was quick to prioritise PPE for its engineers and moved all meetings from physical to virtual at the early stages of lockdown. In recent weeks the team has started holding face to face meetings under restricted conditions. The company has also been consulting the managers of the centre on ventilation and air quality amidst Covid-19.
Chris Windass added:
“We’ve become a trusted advisor to the client during the pandemic, and their reinstruction for two more years of mechanical electrical services highlights the trust we’ve earned. We’re also very proud of our apprentice Freddy Willets who is in his final year of his apprenticeship with us. He’s seen how we operate in some unprecedented times and it’s been great to see him grow in the trade.”